Terms & Conditions
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been processed & the order is ready for dispatch we will confirm that your order has been accepted by sending an email to your registered email address. Our acceptance to dispatch your order brings into existence a legally binding contract between us. Until the order has been moved to the -dispatched- status we withhold the right to hold/modify or cancel your order. We will of course notify you in writing (email) if this does occur and or contact you via telephone to solve the problem.
Once you have submitted your order we will begin the processing stage very quickly, at this point in time it is not possible to cancel your order. In these circumstances you would need to return the items to us as unwanted once they had been delivered (this does not include bespoke orders). However if you do wish to make a change, please contact us and we will do our best to accommodate your request.
How to place an order
Ordering with us is simple, please browse our web site www.shufflebotham.com and click on an item to view the products description, price and stock status. Then click the “add to cart” button to the right of the item. After adding the item to your basket you will be able to view the Shopping Basket. From here you are able to checkout or continue shopping. When checking out there are a few details we will need from you in order to provide a professional service. These include, Name, address, email, phone number etc (these will NEVER be shared with 3rd parties).
After a successful checkout you will be sent an email confirming your order has been revived, if you do not receive a conformation order within 12 hours please double check your spam folder or get in touch.
Any input errors during the payment process will be clearly marked and will result in a pop up box and a message in bold being displayed, please follow the instructions given to complete the process.
The prices payable for goods that you order are as set out in our website. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out here. All prices include VAT.
Cancellation & Returns
You have the right to cancel the contract for the purchase of any of our products (excluding bespoke/tailor made products) within a period of 14 working days, beginning with the day after the day on which the item is delivered. You do not need to give us any reason for cancelling your contract for items kept in stock or sold on the roll. Please note that any bespoke or special orders specifically printed on request for the client can not be returned.
To cancel your contract with us please email using this form or write to our postal Address.
If you have received the goods before you cancel your contract then unless you do not have a right to cancel you must send the goods back to our contact address at your own cost and risk. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to charge any direct costs of recovering the goods. Any returned/exchanged products (not including faulty products) that are received by us in a damaged state cannot be refunded. You must contact your delivery/shipping company to discuss making a claim. All items should be packaged securely in their original packaging. We recommend sending the items recorded delivery.
If you cancel, you must return the goods to us at your own expense, we advise using signed for delivery. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
Once you have submitted your order we will begin the processing stage very quickly, at this point in time it is not possible to cancel your order. In these circumstances you would need to return the items to us as unwanted once they had been delivered. However if you do wish to make a change, please contact us and we will do our best to accommodate your request.
Cancellation by us
We reserve the right to cancel the contract between us if:
- We have insufficient stock or the means to deliver the goods you have ordered;
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
- If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order unless specified at the time of purchase. Delivery timescales shown during checkout are for items currently held in stock at Shufflebotham Ltd. Some items (bespoke wallpaper) have longer delivery lead times, if this is the case the product description will alert you to this additional estimated delivery period.
Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you.
Claims for non-delivery or missing items should be made within 14 working days of expected delivery.
If you are Not available to sign for the parcel a card will usually be left with details on how to contact the driver/depot. Your parcel will remain in the depot for up to 1 week after which it will be returned to us. There will be a charge payable for all returned items if this should happen, please contact us for more information.
If an item has been recorded as missing Shufflebotham Ltd reserves the right to:
- Send a replacement
- Refund payment
- Wait for a response from Royal Mail before deciding on a course of action (under new Royal Mail Guidelines we have to wait for a returned P91 Lost Order Form which Royal Mail need to accept before arranging any replacements or refunds).
Please get in touch if your country is not listed for a delivery quote.
Some of our products are printed on demand after you purchase them. If a product has a lead time it will be marked as such on its description page.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address or by email of the problem within 14 working days, beginning the day after the day on which the items are delivered. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause** above. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We can accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (Shufflebotham Ltd, Cwm Home Farm, G-C-G, ammanford, Carms, SA18 1EH ) and all notices from us to you will be displayed on our website from to time.
Our Guarantee To You
We endeavor to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be notified to you on your order confirmation. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act. VAT
We are a VAT registered business (No: 207816019), VAT is currently included in the total of relevant products in our catalogue. The price you see next to any item is the price you will pay at checkout (excluding postage costs). Countries not in the EU will pay the total excluding VAT (calculated at checkout).
The contract between us shall be governed by and interpreted in accordance with British law and the British courts shall have jurisdiction to resolve any disputes between us.